Yes.

Products purchased from the Logos website may be returned for a refund or exchange with an equivalent product within 21 days.

Here’s how to do it:

1. Within 21 days of receiving your order, send an email to sales@logosmilano.com indicating your desire to return or exchange a product. Include the order number and part number of the product(s) you wish to return or exchange. In the case of an exchange, indicate what you would like to receive as a replacement (different size or color, etc.). Then wait for our confirmation email with detailed instructions on how to proceed.
2. Once you have received our email, you can send the product(s) well packaged and protected, reusing the box in which it arrived. We strongly recommend that you do this by registered mail or courier as you will be responsible for the proper return of the product. Shipping cost will be at your charge, but you’ll receive a lump sum refund via discount code.
3. When we receive the item, we’ll check its condition (please read the following FAQ about limitations to the returns) and if it is a return, we will issue a refund using the same method of payment (where possible). In the case of an exchange, we will proceed to ship the products in replacement.

Sorry, the return is not free.

You are responsible for the shipping costs to return the products to us, but we’ll compensate them through a discount code you’ll receive.

Ours is a small company and unfortunately we cannot cover all the costs to offer you the free return.

Returning a product incurs costs and has a greater impact on the environment, as the same product is transported back and forth causing more pollution. In addition, there is always the risk of the product being lost or damaged in transit.

That’s why we want to raise awareness among our customers and make sure there are as few returns as possible.

Here’s what you can do to minimize the chance of a return:

• Choose your size carefully. We try to make choosing a size as easy as possible: please refer to our size guide page or email our customer service for advice.

• Before you buy a new garment, make sure you read the full description, know what fabric it is made of and how to care for it. You can find all the information directly on the product page. If you have any doubts about the pattern or fit, contact our customer service department by email.

• When you complete your order, always read the order confirmation that is automatically emailed to you. Sometimes inadvertent mistakes happen, especially if you order from your mobile phone. If you find any errors in the size or quantity ordered, please contact us immediately to correct the order before it is processed.

• If you still need to return one or more products to us, please reuse the box they came in and send them by registered mail or courier so that the package is always traceable. We will reimburse you for the cost of this shipping via a discount code that you can use on a future order on our site.

Yes.

Products purchased through the Logos website may be returned for a refund or exchange for an equivalent product under these conditions:

• The request for return or exchange must be made within 21 days from the date of receipt of the package. For orders placed during the Christmas period, the time limit may be longer;
• Products must not have been purchased on sale or end-of-series;
• Have not been worn (except to try on) or washed;
• Have all tags attached and be returned in the original packaging;
• Must be undamaged, odor-free and in the same condition as when you received them so that they are suitable for resale.

If products received do not meet these requirements, refunds may be denied or may be partial.

We try to pay the utmost attention to the quality of our products, but if by chance the product you received has a manufacturing defect, please contact us immediately by email and send us photos where the defect is visible. We will find the best way to remedy the situation.